Nomi is running slow…
Nomi is running slow…
1. Check your internet speed and make sure you have adequate speed
2. Close any unwanted tabs to ensure your computer resources are not
heavily utilised.
3. Open the ‘Task Manager’ and ensure CPU and Memory are not
utilised over 90% if yes, close the unwanted applications/processes.
• One way is to right-click on the taskbar and select task manager from the context
menu. Another way is to press the Ctrl + Shift + Esc keys on your keyboard.
4. Clear cookies and cache
When to clear your cookies and cache
Please clear your browser’s cookies and cache when:
• You're having trouble logging into Nomi.
• Pages in Nomi are running slowly, or buttons or links aren't working.
• Nomi isn't showing the latest information after you've saved or refreshed the page.
• You’ve received an Error 404 or 500 message or opps error while using Nomi.
To confirm that the issue is browser related, you can log in to Nomi using private mode, or in
a different browser such as Chrome, Firefox or Microsoft Edge. We'd also suggest trying
alternative devices and networks eg mobile 9G, 4G or home.
If the issue has disappeared, clear your browser’s cookies and cache.
Clear your browser's cookies and cache
Your web browser retains information like cookies and cache to enhance your online
browsing experience. Nonetheless, problems can arise when there's a change in the website
data saved in your browser. To eliminate this stored information and guarantee a smooth
operation of Nomi, it's advisable to clear your cookies and cache.
Please be aware, however, that clearing your cookies and cache will sign you out of other
web services and may result in the loss of unsaved data. Therefore, make sure to save any
ongoing work or web pages you have open before proceeding.
Google Chrome
WebAndroidiOS
1. If you have a PC, hold Ctrl + Shift + Delete on your keyboard.
If you have a Mac, hold Command + Shift + Delete on your keyboard.
2. Select a Time range. To delete everything, select All time.
3. Select the checkbox next to Cookies and other site data.
4. Select the checkbox next to Cached images and files.
5. Click Clear data.
E.g.
WebiOS
1. Click Safari in the upper left corner of the screen.
2. Click Preferences.
3. In the Privacy tab, click Manage Website Data.
4. Click Remove All, then click Remove Now.
Microsoft Edge
1. Hold Ctrl + Shift + Delete on the keyboard.
2. Select the checkbox next to Cookies and saved website data.
3. Select the checkbox next to Cached data and files.
4. Click Clear.
Mozilla Firefox
1. If you have a PC, hold Control + Shift + Delete on your keyboard.
If you have a Mac, hold Command + Shift + Delete on your keyboard.
2. Set Time range to clear to Everything.
3. Select the checkbox next to Cookies.
4. Select the checkbox next to Cache.
5. Select the checkbox next to Active Logins.
6. Click Clear Now.
After you’ve cleared your cookies and cache
Once you’ve cleared your browser’s cookies and cache, restart your browser and log into
Nomi again.
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